SMEs in need of support on digital toolsTemps de lecture : 5 minutes

Digital solutions offer multiple benefits in terms of growth and competition for SMEs. SMEs are lagging behind in terms of digitalization and are often slow to start their digital transition. They often lack the time, the means but also the in-house skills to commit to a profound digital transformation. 

SMEs are not always familiar with all digital tools and lack support from digital transformation experts. In addition, with teleworking, the need to use software to collaborate remotely, time management or online training, are increasingly felt. The training of employees but also managers is essential to remotely manage projects and teams working from home. 

Why is the digital transformation of SMEs essential? 

Companies are forced to equip themselves with new and ever more efficient digital tools if they want to remain competitive. This is why the digital transformation of SMEs is now an essential step,  especially during this period of COVID-19 crisis. 

In addition, digital is a safe way for companies to ensure a recovery of activity and guarantee effective communication between the different stakeholders. 

Digital technology offers a 72% growth opportunity for SMEs. Companies that have opted for a digital transformation have measured benefits both in the internal organization but also in the increase in sales and customer satisfaction. Using powerful and innovative tools provides time gain, higher efficiency, better communication, centralization of information but also an improvement in the user experience. 

A successful digital transformation involves rethinking the way the organization operates but also the deep culture of the company. 

Digitization involves the automation of certain tasks such as accounting entry, dematerialization of invoices or payroll management. It also involves the use of certain tools for collaboration, analysis, sharing and organization. 

What tools for a successful digital transformation? 

Collaborative tools are essential to access all the data necessary for the proper functioning of the company. For example, Google’s G Suite and Microsoft Office 365 provide a large number of tools to communicate, store, share, write and manage the business. 

Communication platforms allow employees to communicate with each other to ensure the success of the company. Digital tools such as Slack, Microsoft Teams or Zoom make it possible to create groups and disseminate information. They are necessary to follow the evolution of a project. 

The need for support for SMEs on digital tools 

The obstacles to the implementation of a digital strategy are based on the lack of time, the complexity of implementation, the lack of training but also the lack of in-house skills. Some companies are equipped with digital tools but do not offer their employees the training and support necessary to adopt all the tools. 

However, the obstacles are easy to overcome if you decide to get help. 

Support will make it easier to integrate new digital technologies into the organization. 

The platforms that support companies in their digital transformation meet three major challenges: 

• Relevance, by offering solutions that meet the problems and needs of the company 
• Adoption by all users so that all employees engage in the digital transformation and use the new digital tools. 
• The return on investment so that digital tools bring to the company in terms of finances, quality, image, etc. 

Support for SMEs in their digital transformation will enable them to:   

• Save time 
• Have an external and global vision of the company’s digital challenges 
• Provide skills and expertise on digital tools 
• Have different training courses according to the field of each employee 
• Select the best digital solution for them 
• Provide personalized training 

Platforms that boost usage adoption 

Platforms dedicated to maximizing the adoption rate of digital tools are increasingly present. They  make it possible to overcome the difficulties that users may encounter. 

These platforms support users in getting started with one or more tools. They make learning more efficient and allow access to a wide range of information at the right time and the right place. They adapt to each type of user profile in order to meet his or her needs. Some use artificial intelligence to train more fairly and accurately.  

• The MOOC Office 365

Do you use the Office 365 suite and want support on all the tools? 

The MOOC Office 365 meets all the needs for the adoption of Microsoft 365 tools. The platform is easy to use and accessible online at any time. 

The entire MOOC Office 365 team supports you in getting started with digital tools and provides a wide choice of training content based on your needs. Use case videos, courses, learning paths, tutorials, webinars along with online sessions are provided to take on Microsoft 365 tools. 

• The Adoption Booster

Do you want to accelerate the adoption of digital tools thru a steady pace, adaptability, and permanent support? 

The Adoption Booster meets your needs and accompanies you in the implementation of your projects. The suggested support is structured around a framework, advice, and a catalog of content. It makes it possible to give a constant and reassuring visibility in the implementation of a project in order to promote analysis, adaptation, and continuous improvement. 

Don’t wait any longer to accelerate the adoption of the Microsoft 365 solution!