As digital transformation accelerates within companies, the digital divide is growing between employees; The generalization of teleworking has reinforced this issue.
In this article, you will find out how companies can play a role in the fight against computer illiteracy.
Computer illiteracy, also known as digital illiteracy, represents a situation in which an adult does not master the usual digital tools to access information, process it and act independently in everyday life. This phenomenon affects all sectors but also all social categories and age groups.
In France, the rate of computer illiteracy affects more than 2 out of 10 employees. This can apply to all companies, regardless of their size and fields of activity. This circumstance presents a general concern when we know that 75% of jobs require mastering basic digital skills. Illiteracy impacts the daily professional lives of employees, but also the economic and social performance of companies. Businesses must therefore act so as not to leave other employees on the side.
Knowing how to use digital tools is not innate for all employees. The company must then provide its employees with the means to appropriate the tools. For this, vocational training is necessary. The latter makes it possible to acquire the necessary knowledge as well as the specific know-how to exercise a profession or a professional activity. This learning can be done face-to-face or remotely. However, online training is becoming increasingly popular. It allows companies to work on new uses by favoring a learning mode that corresponds to the daily and digitized habits of their employees.
Many educational resources exist to train your employees. For example, on the MOOC Office 365 training platform, you can find virtual classes, tutorials or use cases to learn how to master Microsoft 365 tools.
However, human support remains essential to facilitate the acquisition of knowledge and uses. The training platform alone will not be enough. Indeed, some do not have the reflex to go there, others get lost or forget that it exists. It is therefore important to create the reflex with employees so that they regularly consult the platform at their disposal. In particular, it is estimated that 70% of the steps taken by oneself are better integrated and memorized by individuals. Thus, the support of your employees is fundamental and will have to be personalized in order to adapt to the level of each.
We are here to help businesses support their employees’ digital adoption.
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To read our latest article on computer illiteracy, click here.