Change Management to telephony solution end-users

Change Management to telephony solution end-users

telephonie

We support telephony solution providers with end user adoption training.

Highly scalable with a human touch

We offer training on the physical use of the telephones so SME users are operational as quickly as possible with their new telephony solutions which can be installed at the client premises or in hosted mode (Centrex/CloudPbx).

The actions we have put in place

To train the users on their new telephony sets, the training must be timed to coincide with the installation of the equipment. We have put in place a training management process interfaced with the service providers information system which makes it possible to organise training logistics as seamlessly as possible.
On receipt of their new equipment, the users are invited to participate in training which is provided via web conference with a coach trained to respond directly to all use case questions related with the move from the old telephone handset to the new telephone handset.
So that the users can understand and test the features, we provide the trainees with online learning content on the telephone handsets.

What was the result?

This type of training makes it possible to increase user satisfaction with the new handset solution and thus reduce the number of calls to the technical support hotline, simplify the work of the installers and provide a complimentary solution offering to the service provider.
The ability to scale to large volumes of users with this method of training make it possible to optimise training costs and greatly simplify the training for geographically remote clients.

Do you want to benefit from this kind of support?

Contact us