Mandarine deliver a global IT Change Management solution to a large Agri Foods company

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We are delighted to have been able to support a large Agri Food company specialising in seeds and cereal products.

Multi-lingual end user adoption support

The company needed support to implement SharePoint, including a variety of other supporting services.

Our Corporate Premium Adoption solution fitted the brief for this project perfectly. The first step was to create educational content in numerous languages (16 to be specific!). We then went about doing everything to fit within these requirements, creating materials in English, German, Spanish, Turkish, Ukrainian, Hungarian, Czech, Danish, Italian, Moldavian, Serbian, Russian, Polish, Romanian and Czech.

The company then commissioned Mandarine to organise distance training (virtual classes) on SharePoint.

Actions we carried out

To fulfil this project, we offered our standard “by Mandarine” services.

A platform allowing each user to access a training space, where all the resources necessary were created and made available to them. Users were then informed of sessions they were signed up too through the communication plan we had organised. We then carried out these sessions in 3 languages: English, French and German, with tailored content that dealt specifically with enabling end users to understand SharePoint. Each session allowed users to interact and ask questions to a Sharepoint subject matter expert via web conferencing.

Once users were trained up, we provided them with leaflets to complete their end user adoption in the 16 languages mentioned previously.

What was the result?

800 users were supported throughout Europe in just under 6 months, thanks to the unique combination of live training sessions and multi lingual teaching materials provided to the end customer.

Thank you to this company for entrusting us throughout this project!

 

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