Support to a large kitchen manufacturer
The change management support offered to the stores of a major customized kitchen manufacturing group in France and abroad, consisted of carrying out the transition to a new store management Software as a Service (Saas) Enterprise Resource Planning (ERP) Solution.
The ERP tool makes it possible to manage all of the store’s operations, from detecting new opportunities through to project definition, order management, invoicing, after-sales service management, and management of fitting and household appliance suppliers.
Our expertise put at the full disposal of this major group
We proposed our Corporate Premium Adoption service to make it possible to provide store by store support in France, Spain, Germany, England, Belgium and Italy for the transition from the old EPR system to the new one and to facilitate take up and adoption.
We implemented our proprietary planning management software to coordinate our operations with the large number of stores participating in the project in order to improve cohesion between all the various parties.
A dedicated team was put in place to monitor all operations. Each store was given support for four months provided through telephone calls, information e-mails and follow-up operations.
The facility offered to our client relied on our management and reporting platform which made it possible to monitor the progress of multiple supported stores on a weekly basis.
What was the result?
The project took place over three years with support for an average of ten stores a month. The target was support for almost 900 stores, i.e. approximately 6000 users in five languages.
This project had a need for constant adaptation and continuous improvements to take into account product developments, operational constraints and difficulties in adopting the solution.
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